The Prospect Blog

Acknowledgment: one significant key to organizational credibility

Something I’ve stressed to clients over many, many years is the value of a simple word that can mean a lot of different things: acknowledgement. Acknowledgement can be as simple as, say, acknowledging receipt of someone’s e-mail. It can be acknowledging a colleague’s birthday.  It could be recognizing—privately or publicly—the good work of a dedicated

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Have you ever wondered why your organization might be losing credibility?

10 simple questions to determine if your organization is providing good customer service In the work that I have done with dozens of businesses (large, blue-chip companies and smaller businesses as well), not-for-profit organizations and many professional and sports clients over the past twenty five years, one thing continues to stand out for me:  it takes

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